Running the board, without the guesswork
Reserve studies, work orders, board governance, and everything else volunteer boards ask us about.
When (and How) to Communicate a Special Assessment
A special assessment is rarely the real source of owner anger — how and when the board explains it usually is. Here's how to communicate one so it lands as a plan, not an ambush.
Vendor and Contract Tracking for HOAs: What to Keep on File
An expired insurance certificate or a contract nobody can find isn't a paperwork inconvenience — it's real financial and legal exposure. Here's what a community should actually be tracking.
One Channel, Not Five: Fixing Resident Communication
Email, text chains, a bulletin board, and whatever the property manager remembers to mention — most communities run on all four at once. Here's why that fails and what to replace it with.
Onboarding a New Board Member Without Starting From Zero
Most new directors spend their first six months just figuring out what's already been decided. Here's how to shorten that runway so they can start contributing instead of catching up.
How to Do a Reserve Study for Your HOA or Co-op
A practical, no-jargon walkthrough of what a reserve study is, why your association needs one, and how to get a useful one done.
Moving Your HOA Off Spreadsheets: A Phased Adoption Guide
Switching a volunteer board off spreadsheets and email threads doesn't have to happen all at once. Here's how to roll out new tools module by module without disrupting day-to-day operations.
Board Governance 101: Making Every Decision Traceable
When board members change every year or two, undocumented decisions become invisible. Here's how to build a paper trail that outlasts any one director.
Work Orders Without the Email Threads
Email is a terrible system of record for maintenance requests. Here's what a real work order workflow looks like for a community association, and why it matters more than it seems.